Regularly checking your Telkom data balance helps you keep track of your internet consumption, avoid unexpected data exhaustion, and prevent unnecessary charges. Even if you are streaming videos, browsing social media, or working online, knowing your remaining data balance can save you from unexpected interruptions and extra costs, especially when you are running low.
This comprehensive guide will take you through various methods to check your Telkom data balance quickly and easily.
How To Check Data Balance On TelkomĀ
There are different ways on how to check data balance on telkom, here are the methods we will cover below;
- Telkom Online (Web Portal)
- USSD Codes
- Via SMS
- Via WhatsApp
- Telkom App
- Via Telkom Customer Care
How To Check Data Balance On Telkom Using the Telkom App
- Download and Install the Telkom App from the Google Play Store or Apple App Store.
- Open the App and log in using your Telkom phone number and password/OTP.
- Navigate to the Dashboard where your data balance is displayed on the home screen.
- Tap on “View More” under data usage for a detailed breakdown of your active bundles.
How To Check Data Balance On Telkom Via SMS
- Open the Messaging App on your phone.
- Compose a New SMS with the text “BAL” and send it to 188.
- Wait for a Response from Telkom with details of your remaining data balance.
How To Check Data Balance On Telkom Via WhatsApp
- Save Telkom’s WhatsApp Number: +27 81 160 1700.
- Open WhatsApp and start a chat with Telkom’s saved number.
- Send a Message saying “Hi” or “Check Balance” to initiate a service menu.
- Select the Option to check your data balance from the provided menu.
- Receive a Reply with your current data balance details.
How To Check Data Balance On Telkom Using USSD Codes
- Dial
*188#on your phone. - Select “Check Data Balance” from the menu options displayed.
- Wait for a Confirmation Message showing your remaining data balance.
How To Check Data Balance On Telkom via Telkom Online (Web Portal)
- Visit the Telkom Self-Service Portal at www.telkom.co.za.
- Log In using your Telkom phone number and OTP or account credentials.
- Navigate to the “My Products” Section and select your mobile number.
- View Your Data Balance displayed on the dashboard under data usage.
How To Check Data Balance On Telkom Via Telkom Customer Care
- Dial Telkom Customer Care at 081 180 from your Telkom number.
- Follow the Voice Prompt and select the option for “Data Balance Inquiry.”
- Provide Necessary Information if requested for verification (e.g., phone number).
- Listen for the Automated Message detailing your current data balance.
Alternative Way to Check Data Balance on Telkom: Setting Data Reminder Limit on Phone Settings
For Android Users
- Open “Settings” on your Android phone.
- Navigate to “Network & Internet” or “Connections,” then tap on “Data Usage.”
- Select “Mobile Data Usage” to see your current usage statistics.
- Tap on “Data Warning & Limit” and enable it by toggling the switch.
- Set a Data Warning Limit (e.g., 1GB) to get notified when you reach this usage level.
- Set a Data Limit (e.g., 5GB) to automatically disable mobile data when the limit is reached.
For iPhone Users
- Open “Settings” on your iPhone.
- Go to “Mobile Data” and scroll down to view your current data usage.
- Tap on “Mobile Data Options” and choose “Data Mode.”
- Enable “Low Data Mode” to help reduce data usage and get better control.
- Set a Reminder using the “Screen Time” feature:
- Go to “Settings” > “Screen Time” > “App Limits.”
- Add a Limit for data-heavy apps like streaming services or social media.
- Monitor Your Data Usage manually by checking the data usage statistics in the “Mobile Data” settings.
Troubleshooting Common Issues When Checking Data Balance on Telkom
If you face challenges while checking your Telkom data balance using any of the mentioned methods, here are some common issues and their solutions:
1. USSD Code Not Working
- Check Network Signal: Ensure you have a strong network signal before dialing the USSD code.
- Restart Your Phone: Sometimes a simple restart can fix temporary glitches in the network connection.
- Try Another Code: If
*188#fails, use alternative codes like*544#to access Telkom’s main menu and check your balance. - Verify SIM Card Activation: Make sure your Telkom SIM is active and not suspended; try making a call to verify.
2. SMS Method Failing
- Ensure Sufficient Airtime: Confirm you have enough airtime to send the SMS request (even if minimal charges apply).
- Check for Correct Number: Double-check that you are sending the message to the correct number (188).
- Clear Messaging App Cache: Go to your phone’s “Settings” > “Apps” > “Messages” > “Clear Cache” to resolve app issues.
- Try Again Later: The Telkom network may be experiencing high traffic; wait a few minutes and try again.
3. Telkom App Issues
- Check Internet Connection: Ensure you have a stable internet connection when using the app.
- Update the App: Visit the app store (Google Play Store or Apple App Store) to check for any available updates.
- Clear App Cache: Go to “Settings” > “Apps” > “Telkom App” > “Storage” > “Clear Cache.”
- Reinstall the App: If issues persist, uninstall and reinstall the Telkom app.
4. WhatsApp Method Not Responding
- Check Number Saved Correctly: Ensure Telkomās WhatsApp number (+27 81 160 1700) is saved properly.
- Update WhatsApp: Make sure you are using the latest version of WhatsApp for optimal functionality.
- Send a Valid Query: Initiate the chat with a clear message like “Hi” or “Check Balance” to trigger the service menu.
- Check WhatsApp Connectivity: Confirm your internet connection is stable and working for WhatsApp.
5. Problems Accessing Telkom Online Portal
- Check Internet Browser: Ensure your browser is updated to the latest version.
- Clear Browser Cache: Go to your browser settings and clear the cache and cookies.
- Disable VPN: If you are using a VPN, try disabling it as it may interfere with access to Telkomās portal.
- Use an Alternative Browser: If issues persist, try accessing the portal using a different web browser (e.g., Chrome, Firefox).
6. Issues with Telkom Customer Care
- Network Congestion: Try calling during off-peak hours to avoid long wait times.
- Use Alternative Contact Methods: If phone calls are not working, reach out via Telkomās live chat on their website or social media channels.
- Visit a Telkom Store: If you continue to face issues, visit the nearest Telkom retail store for in-person assistance.
Tips to Manage and Extend Your Telkom Data Usage
1. Use Data Saver Mode: Activate the “Data Saver” mode on your smartphone to limit background data usage. This setting restricts apps from consuming data in the background, helping you save data for essential tasks. On Android, go to Settings > Network & Internet > Data Saver. For iPhone, go to Settings > Mobile Data > Low Data Mode.
2. Monitor High Data-Consuming Apps: Identify apps that use the most data and manage their settings to reduce usage. For instance, set streaming apps like YouTube or Netflix to play videos in lower quality (e.g., 480p instead of HD). On Android, go to Settings > Network & Internet > Data Usage to check app data consumption.
3. Download Content Over Wi-Fi: Whenever possible, download large files, updates, or media content over a Wi-Fi connection instead of using mobile data. This helps conserve your mobile data for when you are on the go and cannot access Wi-Fi networks.
Frequently Asked Questions On How To Check Data Balance On Telkom
What Are the Easiest Methods to Check Telkom Data Balance?
The easiest methods to check your Telkom data balance are using USSD codes like *188#, sending an SMS with “BAL” to 188, or using the Telkom app for instant updates.
Why Am I Unable to Check My Data Balance Using USSD Codes?
If you’re unable to check your data balance via USSD, it could be due to network issues, SIM card activation problems, or inputting the wrong code. Try restarting your phone or checking for network signal strength.
Can I Check My Telkom Data Balance Online Without the App?
Yes, you can check your Telkom data balance through the Telkom online portal by logging in at www.telkom.co.za with your credentials and accessing your data usage under “My Products.”
How Can I Set a Data Usage Reminder on My Phone?
For Android, go to “Settings” > “Network & Internet” > “Data Usage” and set a warning limit. For iPhone, go to “Settings” > “Mobile Data” > enable “Low Data Mode” or use “Screen Time” to monitor specific app usage.
What Should I Do If My Telkom App Is Not Showing My Data Balance?
If your Telkom app is not displaying your data balance, check your internet connection, update the app, clear its cache, or reinstall it to resolve potential issues.
Conclusions On How To Check Data Balance On TelkomĀ
Thank you for taking the time to read our guide on how to check data balance on Telkom. We’ve covered various methods, including using USSD codes, SMS, the Telkom app, WhatsApp, the online portal, and customer care support. By regularly checking your data balance, you can effectively manage your usage and avoid unexpected charges.
If you found this article helpful, please share it with friends and family who might benefit from it. We also invite you to leave comments below if you have any questions or need further assistance.
For more updates on telecom and tech-related news, feel free to join our community on WhatsApp and Telegram, where we provide accurate and timely information. Your engagement helps us continue providing valuable insights, so don’t hesitate to reach out for support whenever needed.