When you receive a call from a private number, the caller’s information is hidden, preventing you from seeing who is calling. This feature is often used by people who prefer to keep their identities confidential, but it can be frustrating for those who prefer transparency in their communication. You may encounter private numbers on Telkom when someone has intentionally set their caller ID to be hidden, whether for personal privacy or business reasons. There are times when receiving calls from private numbers can lead to missed calls or unnecessary stress, especially if you cannot identify the caller.
If you’re looking to disable this feature on Telkom, you’re in the right place. In this article, I will guide you through various methods to disable private numbers on Telkom. Whether you prefer using USSD codes, the Telkom mobile app, or adjusting phone settings directly, I will cover each approach in detail to help you reveal your caller ID and enhance your calling experience.
Reasons to Disable Private Number on Telkom
There are several compelling reasons why you might want to disable the private number feature on Telkom. Here are a few key reasons:
- Improved Transparency in Communication: When you disable the private number feature, your callers can easily see your phone number. This builds trust, especially in professional or business-related communications, where people are more likely to answer calls from identifiable numbers.
- Avoiding Missed Calls: Calls from private numbers often go unanswered due to the uncertainty about the caller’s identity. Disabling the private number feature ensures that your calls are more likely to be picked up, reducing the chances of your calls being ignored or missed.
- Enhancing Credibility for Business Calls: If you’re running a business or involved in customer service, having your number displayed is essential for establishing credibility and fostering better customer relations. When potential clients or customers can see your number, they’re more likely to engage in communication.
- Preventing Unwanted Call Rejection: Many people avoid answering private or unknown numbers due to spam or scam risks. By disabling the private number feature, you reduce the chances of your calls being automatically rejected or ignored.
- Increased Security and Accountability: By displaying your caller ID, you add an extra layer of accountability to your calls. In the case of a dispute or if a recipient needs to follow up with you, having your number visible can provide greater security for both parties involved.
- Convenience for Family and Friends: Your family and friends will find it easier to recognize and respond to your calls when your number is visible. This is particularly helpful if you frequently communicate with people who may not have your number saved or if you’re calling from a different device.
How To Disable Private Number On Telkom
There are several ways to disable the private number feature on Telkom, allowing you to ensure that your phone number is visible to those you call. Here are the methods below;
- Using USSD Code
- Through the Telkom Mobile App
- By Contacting Telkom Customer Care
- Disabling Private Number via Phone Settings
How To Disable Private Number On Telkom Using USSD Code
Using a simple USSD code is one of the quickest and most efficient ways to disable the private number feature on Telkom. Follow these steps:
- Open your dialer: On your mobile phone, open the dialer app where you normally make calls.
- Dial the USSD Code: Type
*31#and press the call button. - Confirmation: After dialing the code, you should receive a confirmation message indicating that your caller ID is now visible, and your number will no longer appear as private when making calls.
How To Disable Private Number On Telkom Through the Telkom Mobile App
The Telkom Mobile App provides an easy way to manage your number settings, including disabling private numbers. Follow these steps to turn off the private number feature:
- Download and Open the Telkom App:
- If you don’t have the Telkom Mobile App, download it from the Google Play Store (Android) or Apple App Store (iOS).
- Once downloaded, open the app and log in with your Telkom account details.
- Navigate to Settings: After logging in, tap on the ‘Settings’ option in the main menu.
- Find Caller ID or Privacy Settings: In the settings section, look for ‘Caller ID’, ‘Privacy’, or ‘Number Display’ options (this may vary depending on the app’s version).
- Disable Private Number: Once in the appropriate section, toggle the option to ‘Show My Number’ or ‘Display My Number’ (the wording may vary). This ensures that your number is visible when you make calls.
- Save Changes: After making the change, save the settings and exit the app.
How To Disable Private Number On Telkom By Contacting Telkom Customer Care
If you’re looking for a permanent solution, contacting Telkom’s customer care to disable the private number feature is your best bet. Due to the Caller Line Identification Restriction (CLIR), Telkom can make a permanent change to ensure your number is always displayed when making calls.
- Call Telkom Customer Care:
- For Mobile Services, dial 081180.
- For Fixed Broadband Services, dial 10210.
- Request to Disable Private Number: Once connected to the customer care agent, request that they disable the private number feature on your account. Make sure to mention that you want to disable the Caller Line Identification Restriction (CLIR) to have your number visible at all times.
- Verify Your Identity: Be prepared to provide your Telkom account number, phone number, and possibly additional verification details for security purposes.
- Confirmation: The customer service representative will confirm once they have disabled the private number feature. You will no longer appear as a private caller, and this change is permanent.
How To Disable Private Number On Telkom via Phone Settings
If you don’t want to rely on external services like USSD codes or customer care, you can manually disable the private number feature directly through your phone’s settings. This works for both Android and iPhone users.
For Android Users:
- Open Settings: Go to the ‘Settings’ app on your Android phone.
- Find the ‘Call Settings’: Scroll down and tap on ‘Calls’ or ‘Additional Settings’, depending on your device.
- Caller ID Settings: Look for an option called ‘Caller ID’ or ‘Show My Number’.
- Disable Private Number: Toggle the option to ‘Show My Number’ or ‘Display My Number’. This will ensure your number is visible during outgoing calls.
- Save and Exit: Once the setting is applied, your caller ID will be visible to others.
For iPhone Users:
- Open Settings: Tap on the ‘Settings’ app on your iPhone.
- Scroll and Tap on ‘Phone’: Find and tap on ‘Phone’ from the settings menu.
- Go to ‘Show My Caller ID’: Scroll down and tap on ‘Show My Caller ID’.
- Disable Private Number: Toggle the ‘Show My Caller ID’ switch to ON to ensure your number is visible during calls.
- Exit Settings: Your changes will automatically save, and your number will be displayed when making calls.
Let’s Troubleshoot Some Common Issues Regarding How To Disable Private Number On Telkom
Troubleshooting common issues related to disabling private numbers on Telkom can help resolve any challenges you may encounter. Here are some potential problems and their solutions:
My Number is Still Showing as Private After Disabling It
- Possible Cause: This could happen if the settings were not properly saved, or if you’re using a temporary method like USSD codes that may not persist after a reboot or after a certain time.
- Solution: First, double-check your settings in the Telkom app or via your phone’s settings to ensure that “Show My Number” is selected. If you used the USSD code method, try dialing the USSD code
*31#again to reapply the setting. If the problem persists, consider contacting Telkom customer care for assistance or request a permanent solution through Caller Line Identification Restriction (CLIR).
I Can’t Disable Private Number Using USSD Code
- Possible Cause: Sometimes, certain network restrictions or issues with the Telkom network can prevent the USSD code from working.
- Solution: Make sure that you’re dialing the USSD code correctly and that your phone’s network is stable. Try rebooting your phone and dialing the code again. If it still doesn’t work, you can use the Telkom Mobile App or reach out to Telkom customer support for help.
My Number is Not Displayed for Some Recipients
- Possible Cause: This issue may occur if the recipient’s phone has restricted numbers from displaying or if their carrier has privacy settings that block private numbers.
- Solution: Ask the recipient to check their phone settings to ensure they haven’t set restrictions on incoming calls. You can also try calling a different number to confirm if the issue is on your end or the recipient’s end.
I Have Disabled Private Number, But Still See “Private Number” Displayed When Calling
- Possible Cause: If you’ve followed the steps to disable private numbers, but your number is still appearing as private, it might be because the Telkom network has not yet updated your settings.
- Solution: Wait for a few minutes and try calling again. If the issue persists, reset your network settings (this can be done in the phone settings), or contact Telkom customer care for a full resolution.
The Settings Option to Disable Private Number is Grayed Out or Unavailable
- Possible Cause: This can occur if the Telkom service plan you’re using doesn’t allow changes to caller ID settings, or if there is an issue with your mobile account.
- Solution: Verify if your current Telkom plan supports changes to the caller ID. If you’re unsure, contact Telkom customer service for clarification and to check if any restrictions are placed on your account.
I’m Unable to Disable Private Number via Telkom App
- Possible Cause: Sometimes, app updates or bugs may cause features like disabling private numbers to be unavailable or non-functional.
- Solution: Make sure you’re using the latest version of the Telkom Mobile App. If not, update the app through the App Store or Google Play. You can also try uninstalling and reinstalling the app to resolve any glitches.
I Disabled Private Number, but Calls Are Still Not Being Answered
- Possible Cause: If you’ve successfully disabled the private number feature, but your calls are still being ignored, it may be due to the recipient’s reluctance to answer calls from unknown numbers or their own settings.
- Solution: Make sure to inform your contacts that your number is visible now. If the problem continues, ask them to check their call blocking or screening settings.
Frequently Asked Questions On How To Disable Private Number On Telkom
What is a private number, and why would I want to disable it on Telkom?
A private number is a call where the caller’s phone number is hidden from the recipient. Disabling a private number on Telkom allows your number to be displayed to the person you are calling. People often choose to disable this feature for privacy reasons or to ensure that their calls are answered by recipients who may be hesitant to pick up calls from unknown or private numbers.
How can I disable private number on Telkom?
There are several ways to disable private numbers on Telkom, including using USSD codes, through the Telkom Mobile App, by contacting Telkom customer care, or by adjusting phone settings. Each method provides a way to ensure that your number is visible to the person you are calling.
Is disabling private number on Telkom permanent?
Disabling private numbers through Telkom’s customer service using Caller Line Identification Restriction (CLIR) is a permanent solution. Other methods, such as USSD codes or app settings, may only temporarily disable private number settings and may need to be reapplied after a reboot or certain changes.
Can I check if my number is visible after disabling private number?
Yes, you can check if your number is visible by calling a friend, family member, or using another phone to call your own number. If your number shows up instead of “Private Number” or “Unknown,” your number is successfully visible.
What should I do if my number is still showing as private after disabling it?
If your number continues to appear as private after following the steps to disable it, ensure that you’ve followed the process correctly. You may want to try rebooting your phone, reapplying the settings, or contacting Telkom customer care for further assistance
Conclusions On How To Disable Private Number On Telkom
Thank you for taking the time to read this article on how to disable private number on Telkom. We’ve covered several methods to help you manage your caller ID and ensure your number is visible when making calls.
In this guide, we discussed how to disable private numbers on Telkom using:
- USSD Code
- Telkom Mobile App
- Contacting Telkom Customer Care
- Phone Settings
Remember to periodically check your settings, especially after phone updates or changes to your Telkom account, to ensure that your number remains visible. If you’re facing any challenges, don’t hesitate to reach out to Telkom support for assistance.
We hope this guide has been helpful. Please share it with friends and family who use Telkom and may need this information. Feel free to leave any comments or ask questions below — we’re here to help. For more accurate information on tech, telecom, and internet connectivity, join our groups on WhatsApp and Telegram where we provide regular updates and support.