MTN auto-renewal is a convenient feature that allows customers to automatically renew services such as data bundles, airtime, and streaming subscriptions once they expire, without needing to manually resubscribe. Even though this service ensures continuous access to these essential services, it can sometimes lead to unexpected deductions from your balance, especially if you’re not aware of active subscriptions.
This article is designed to help MTN users take control of their mobile expenses by offering a comprehensive guide on how to opt out of MTN auto-renewal. I’ll take you through the latest codes, methods, and step-by-step instructions to easily stop auto-renewal for data, airtime, and other services.
How To Opt Out Of Auto Renewal On MTN
Here’s an overview of the different methods you can use to opt out of auto-renewal on MTN:
- MyMTN App
- USSD Code
- SMS
- MTN Customer Care
How To Opt Out Of Auto Renewal On MTN Through SMS
To opt-out of auto-renewal for MTN data bundles through SMS, all you need to do is send a simple command to stop the automatic subscription renewal. When you subscribe to a data bundle, MTN usually provides a specific bundle code via SMS, which is used for managing your subscription. To cancel the auto-renewal, you will need this code.
For example, to stop the auto-renewal of a 100MB data bundle, you simply send “NO104” to 312. If you are subscribed to the 1GB daily data plan, you would send “NO106” to 312. Similarly, if you have a 2GB plan, you can cancel auto-renewal by sending “NO110” to 312. This same process applies to social media bundles like Instagram, TikTok, and YouTube Lite or Heavy plans. For instance, sending “NOINSTD1” will stop the auto-renewal of the 350MB Lite bundle, while “NOINSTD2” will cancel the 1GB Heavy bundle.
You can cancel auto-renewal for Xtravalue bundles by sending the corresponding bundle code to the same number. For example, to stop the renewal of the XtraData More 300, simply send “NoMD300” to 312.
Once the auto-renewal is canceled, the bundle will not renew after it expires. Instead, calls, SMS, and data usage will be charged from your main balance or any active bonus account you have. This method offers flexibility and ensures you only renew services when you need them, avoiding unexpected deductions.
What If I Don’t Know The Code?
If you’re unable to find the specific bundle code for your MTN data plan, don’t worry. MTN provides an easy way to get help through their ZIGI Chatbot on WhatsApp. You can simply message MTN ZIGI, asking for the bundle code of the particular data bundle you’re subscribed to and want to opt-out of its auto-renewal.
For example, you could send a message like: “Please provide the bundle code for my current data plan, as I want to stop its auto-renewal”. ZIGI will then provide you with the correct bundle code that you can use to send the “NO + Bundle code” message to 312.
This process makes it convenient to manage your subscriptions, even when you’re unsure about the specific bundle code.
How To Opt Out Of Auto Renewal On MTN
Here is a step-by-step guide on how to opt-out of auto-renewal for MTN data bundles via the USSD code:
- Dial *312# on your phone: This is the main USSD code to access MTN data plans and options.
- Select ‘1’ for Data Plans: This will take you to the section for all data bundles.
- Scroll and select ’10’ for Manage Data: This option helps you manage your existing data plans and settings.
- Choose ‘3’ for Cancel Auto Renewal: This option allows you to cancel auto-renewal for your current active data bundle.
- Confirm your choice: Follow the on-screen prompts to confirm the cancellation of auto-renewal for the selected data plan.
This USSD code does not require you to remember or enter any specific bundle codes when opting out of auto-renewal. By following the on-screen prompts, you can easily navigate through the options and select “Cancel Auto Renewal” without needing to input a bundle code. This simplifies the process, ensuring that even if you forget the exact code for your data bundle, you can still manage and cancel the auto-renewal of any active data plan with ease.
How To Opt Out Of Auto Renewal On MTN Using myMTN App:
To cancel auto-renewal on your active data bundle via the myMTN NG app, follow these detailed steps:
- Download and Install the myMTN NG App
If you don’t already have the app, download it from the Google Play Store or Apple App Store and install it on your device. - Log into Your MTN Account
Launch the app and log in using your MTN phone number. A One-Time Password (OTP) will be sent to your number to authenticate your login. - Tap on the “More” Tab
Once inside the app, navigate to the bottom of the screen and tap on the More tab. - Select “Manage Subscription”
From the list of options, select Manage Subscription to access all your active plans and subscriptions. - Choose Your Active Data Plan
You will see a list of your current active plans. Select the one for which you want to cancel auto-renewal. - Turn Off the Auto-Renewal Status
Once you tap the active plan, you will have the option to turn off auto-renewal. Toggle the switch or tap the option to disable auto-renewal for that specific data bundle. - Confirmation
After turning off the auto-renewal, a confirmation message will be displayed. You may also receive a confirmation SMS.
Common Issues and Troubleshooting Tips for Opting Out of Auto-Renewal on MTN
While opting out of MTN’s auto-renewal is usually a straightforward process, users might occasionally encounter challenges. Here are some common issues and troubleshooting tips to help resolve them:
Issue: Unable to Access the USSD Menu
You dial the USSD code to cancel auto-renewal, but the menu doesn’t appear, or there’s a delay in response.
Troubleshooting Tips:
- Check Network Signal: Ensure that your phone has a strong MTN network signal. If you’re in an area with weak coverage, try moving to a spot with better reception.
- Retry the USSD Code Later: Network congestion might cause delays. Wait for a few minutes and try again.
- Restart Your Phone: Rebooting your device can refresh the network connection, allowing the USSD code to process successfully.
- Dial Correct Code: Ensure you’re dialing the correct USSD code. For MTN, use *312# and follow the prompts to manage your data bundle and cancel auto-renewal.
Issue: Unable to Find Auto-Renewal Option on the myMTN NG App
When using the myMTN app, you can’t locate the option to turn off auto-renewal under your active subscription.
Troubleshooting Tips:
- Update the myMTN NG App: Ensure that you’re using the latest version of the app. Outdated versions may not display all features. Update it through the Google Play Store or Apple App Store.
- Check Active Plan: Double-check if the data plan you’re subscribed to supports auto-renewal cancellation via the app. Some promotional or special plans may have different management options.
- Re-login to the App: If the app glitches, log out and log back in to refresh your session.
- Clear App Cache: Clear the cache in your phone settings under apps to ensure the app runs smoothly.
Issue: Still Receiving Auto-Renewal After Opting Out
After cancelling auto-renewal, the service still renews on your next billing cycle.
Troubleshooting Tips:
- Check Subscription Status: Confirm that auto-renewal has been successfully turned off by revisiting the Manage Subscription section in the myMTN app or dialing the USSD code again.
- Wait for Confirmation SMS: You should receive a confirmation SMS when auto-renewal is canceled. If you don’t receive one, try again and make sure you follow all prompts.
- Restart Your Phone: Rebooting can help synchronize your settings with MTN’s server.
- Contact MTN Customer Care: If the issue persists, contact MTN’s customer care at 180 or via the live chat feature on the myMTN app for further assistance.
Issue: Error Messages While Cancelling via USSD Code
You receive an error message like “Operation Failed” when trying to cancel auto-renewal using the USSD code.
Troubleshooting Tips:
- Network Issues: This may be due to network issues. Try again in a few minutes or check your signal strength.
- Incorrect Plan Selection: Make sure you’re selecting the correct plan from the menu, as some plans may not support immediate cancellation via USSD.
- Insufficient Balance: Sometimes, errors occur if your account balance is low, so ensure that you have enough airtime for any applicable service fees.
Issue: Not Receiving SMS Confirmation
Description:
You don’t receive any SMS confirmation after opting out of auto-renewal.
Troubleshooting Tips:
- Check Message Settings: Ensure your message settings allow you to receive SMS notifications from MTN.
- Wait for 24 Hours: In some cases, the SMS confirmation might be delayed. Wait for up to 24 hours.
- Check Message Spam Folder: Some phones have spam filters that might automatically redirect certain messages. Check there in case your confirmation SMS was misplaced.
Frequently Asked Questions On How To Opt Out Of Auto Renewal On MTN
How Do I Opt Out of Auto-Renewal on MTN Using USSD Code?
To cancel auto-renewal on MTN using USSD, dial *312#, select “Manage Data,” and choose the option to cancel auto-renewal. Follow the on-screen instructions to complete the process.
Can I Cancel Auto-Renewal Via the myMTN App?
Yes, you can cancel auto-renewal via the myMTN NG app. Simply open the app, navigate to the “Manage Subscription” section, select your active plan, and turn off the auto-renewal option.
What Should I Do If Auto-Renewal Continues After Cancellation?
If auto-renewal continues after you’ve opted out, confirm your cancellation by checking your active subscriptions or contacting MTN customer service. Sometimes, it may take a billing cycle to fully deactivate.
Do I Need To Remember My Data Bundle Code To Opt Out of Auto-Renewal?
No, you don’t need to remember your data bundle code. When using the USSD code (*312#), you can easily manage your subscriptions and cancel auto-renewal without needing to know the bundle code.
Can I Cancel Auto-Renewal for Voice and Data Plans Separately?
Yes, you can cancel auto-renewal for voice and data plans individually. Simply follow the steps for the specific plan you want to stop, either via USSD or the myMTN app.
Conclusions On How To Opt Out Of Auto Renewal On MTN
Thank you for taking the time to read this article on how to opt out of auto renewal on MTN. Controlling auto-renewals is an essential step in managing your data and airtime more effectively, helping you avoid unwanted charges. Whether you choose to use the USSD method or the myMTN NG app, it’s important to use the method that best suits your needs.
We encourage you to share this guide with friends and family who may also benefit from learning how to opt out of auto-renewal on MTN. If you have any questions, comments, or need further assistance, feel free to leave a comment below. We are here to help and support you in case you encounter any difficulties.
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