Updated Guide On How To Unsubscribe On Telkom In South Africa

How To Unsubscribe On Telkom: Managing your subscriptions on Telkom is crucial for anyone looking to take control of their mobile expenses. Most times it is very good to know how to unsubscribe to a particular plan, so you won’t be hit with unexpected charges, auto-renewing subscriptions you no longer need, or services you accidentally signed up for.

Unsubscribing from unwanted Telkom services is a simple yet effective way to manage your mobile expenses better. For instance, auto-renewals for data plans and entertainment services like Caller Tunes can accumulate over time, leading to unexpected deductions from your account balance. This is why you need to regularly check and cancel unused services, so as to ensure that your money is spent only on the subscriptions that truly matter to you.

In this comprehensive guide, I’ll explore various methods to unsubscribe from Telkom services. You’ll learn how to use various methods to cancel subscriptions easily.

Common Telkom Services You Might Want to Unsubscribe From

When it comes to Telkom services, it’s easy to get overwhelmed with the variety of subscriptions available. These offerings range from essential data plans to entertainment packages, and while they can be convenient, some might turn out to be unnecessary or no longer serve your needs. Below are the most common Telkom services you might want to consider unsubscribing from:

1. Telkom Data Plans: Telkom offers a variety of data plans tailored to different user needs, such as daily, weekly, and monthly bundles. However, these plans often come with auto-renewal features, which can result in unexpected deductions from your airtime balance. Common issues include:

• Auto-Renewal: If you do not manually opt out, many data bundles automatically renew at the end of the validity period, potentially leading to unexpected charges.
• Unused Data: You might end up with excess data you do not use, especially with plans that do not roll over unused data to the next period.
• Limited Relevance: You might have subscribed to specific data plans like social media bundles or night data plans that are no longer relevant to your current usage patterns.

2. Telkom SMS and Voice Packages: Telkom provides various SMS and voice call packages designed to offer savings for frequent communicators. While beneficial for some, they can become a burden if:

• Changing Usage Habits: If you switch to using more internet-based messaging apps like WhatsApp or Telegram, traditional SMS bundles may no longer be useful.
• Overlapping Packages: Subscribing to multiple voice and SMS packages can result in overlaps, making some packages redundant.
• Auto-Renewals: Just like data plans, many SMS and voice packages auto-renew, leading to unexpected deductions if you don’t actively manage or unsubscribe from them.

3. Value-Added Services (VAS): Value-added services (VAS) are optional services beyond traditional voice and data offerings, such as:

• Caller Tunes: A popular service that lets you set a custom song or sound for callers to hear instead of a standard ringtone. However, it often comes with recurring charges that might not be justified if you don’t care about personalizing your call experience.
• News Alerts and Subscription Messages: Many users unknowingly subscribe to daily or weekly news alerts and informational messages, which can lead to small, recurring charges adding up over time.
• Promotional Offers and Entertainment Alerts: These include horoscopes, celebrity gossip, jokes, and more, which might have been intriguing at first but quickly become redundant.

4. Telkom Streaming and Entertainment Subscriptions (e.g., Showmax, Deezer): Telkom partners with various entertainment platforms like Showmax and Deezer, offering bundled subscription options for streaming movies, TV shows, and music. While they provide great value for entertainment lovers, you might consider unsubscribing due to:

• Costly Subscriptions: Streaming services can be relatively expensive, especially if you’re subscribed to multiple platforms or no longer use them as frequently.
• Free Alternatives: With many free streaming options available online, paying for premium subscriptions might not be necessary for all users.
• Bundled Subscriptions with Other Services: Some users may already have streaming subscriptions through other providers like Netflix or Apple Music, making additional subscriptions redundant.

How To Unsubscribe On Telkom 

Unsubscribing from Telkom services can be done quickly using various methods, depending on what you find most convenient. Here is the methods below:

• via SMS
• Telkom App
• via Customer Care
• via USSD Code

How To Unsubscribe On Telkom via SMS

Telkom makes it simple to unsubscribe from various services through SMS. Whenever you subscribe to a specific bundle or service, you typically receive a confirmation message, which includes the subscription details and the code used for future communication with the service.

Step-by-Step Guide:

• Step 1: Open your SMS app.
• Step 2: Find the confirmation message for the service you want to unsubscribe from. This message usually contains a shortcode (e.g., 30180, 40017, etc.).
• Step 3: Type ‘STOP’ and send it to the specific shortcode of the service.

List of Popular Services and SMS Unsubscription Codes:

• Telkom Caller Tunes: Send ‘STOP’ to 30180.
• Daily Data Bundle: Send ‘STOP’ to 40017.
• Showmax Subscription: Send ‘STOP’ to 30001.
• News Alerts: Send ‘STOP NEWS’ to 40016.
• Telkom Sports Alerts: Send ‘STOP SPORTS’ to 40019.

After sending the message, you should receive a confirmation SMS indicating that you have successfully unsubscribed from the service.

How To Unsubscribe On Telkom Using the Telkom App

The Telkom app provides a convenient way to manage your subscriptions, allowing you to view and cancel active services in just a few clicks.

Step-by-Step Guide:

• Step 1: Download and open the Telkom App on your smartphone. If you haven’t installed it yet, it’s available on the Google Play Store and Apple App Store.
• Step 2: Log in using your Telkom number and PIN. If you haven’t registered, follow the prompts to create an account.
• Step 3: Once logged in, navigate to the ‘My Products’ or ‘Subscriptions’ section.
• Step 4: View the list of your active subscriptions.
• Step 5: Click on the specific service you want to unsubscribe from.
• Step 6: Tap on the ‘Unsubscribe’ or ‘Cancel Subscription’ button.
• Step 7: Confirm the action when prompted.

You will receive a notification confirming the cancellation of the subscription.

How to Unsubscribe via Customer Care

If you prefer speaking directly with a Telkom representative, customer care can assist in canceling unwanted subscriptions.

Step-by-Step Guide:

• Step 1: Dial 135 from your Telkom line to reach customer care.
• Step 2: Follow the voice prompts to get connected to a customer service representative. Choose the option related to subscription management.
• Step 3: Once connected, request to unsubscribe from the specific service you no longer wish to use.
• Step 4: Provide any necessary details, such as the name of the service or the shortcode.
• Step 5: The customer care representative will process your request and confirm the cancellation.

How to Unsubscribe on Telkom via USSD Code

Using a USSD code is another quick method to manage your Telkom subscriptions. This method does not require internet access, making it highly convenient.

Step-by-Step Guide:

• Step 1: Dial *180# from your Telkom line.
• Step 2: A menu will appear. Select ‘Telkom Plus’ by entering the corresponding option number (usually option 5).
• Step 3: To proceed with unsubscribing on your own, choose ‘Do It Yourself’ (usually option 9).
• Step 4: The system will display your pending and active subscriptions.
• Step 5: Select ‘Active Subscriptions’ (option 1) to view all the services currently active on your line.
• Step 6: Review the list of active subscriptions and identify the service you want to unsubscribe from.
• Step 7: Enter the number corresponding to the subscription you want to remove and follow the prompts to confirm your cancellation.

4 Ways To Avoid Unwanted Telkom Subscriptions in the Future 

Avoiding unwanted Telkom subscriptions is key to managing your expenses and preventing unexpected charges. Here are four effective ways to safeguard against unintended subscriptions:

1. Be Cautious with Pop-Up Ads and Clicks: Many unwanted subscriptions are triggered by accidentally clicking on pop-up ads or promotional banners while browsing the internet. Always avoid clicking on unfamiliar ads or links, as they may lead to unintended activations.
2. Opt Out of Auto-Renewal Features: When subscribing to Telkom services, especially data plans, SMS bundles, or value-added services, always check for the option to disable auto-renewal. Opting out of this feature ensures that you won’t be automatically resubscribed once the service period ends.
3. Regularly Check Your Active Subscriptions: Make it a habit to review your active subscriptions using the Telkom app or USSD codes like *180#. By frequently monitoring your account, you can identify and unsubscribe from any service you did not intentionally activate.
4. Set Up Spending Limits or Use a Prepaid Plan: Consider setting up a spending limit on your Telkom account or using a prepaid plan. This can help prevent unwanted charges and limit the ability of unwanted services to deduct funds from your airtime balance without your explicit consent.

Frequently Asked Questions (FAQs) On How To Unsubscribe On Telkom

What Is the Easiest Way to Unsubscribe from Telkom Services?

The easiest way to unsubscribe from Telkom services is via SMS. Simply reply with ‘STOP’ to the shortcode of the service you want to cancel (e.g., 30180 for Caller Tunes). This method is quick, straightforward, and doesn’t require internet access.

How Can I Check My Active Subscriptions on Telkom?

You can check your active subscriptions using the USSD code *180#. Select the ‘Telkom Plus’ option, then choose ‘Active Subscriptions’ to view all currently active services. You can also check via the Telkom app under the ‘Subscriptions’ section.

Can I Unsubscribe from Telkom Services Using the Telkom App?

Yes, the Telkom app allows you to easily manage and unsubscribe from various services. Log in to the app, go to ‘My Products’ or ‘Subscriptions’, find the active service you want to cancel, and tap ‘Unsubscribe’.

What Should I Do If I Am Still Being Charged After Unsubscribing?

If you continue to receive charges after unsubscribing from a Telkom service, contact Telkom customer care at 135. Provide details about the subscription, and they will assist in stopping the charges and resolving the issue.

How Can I Prevent Unwanted Telkom Subscriptions in the Future?

To prevent unwanted subscriptions, avoid clicking on suspicious pop-up ads, disable auto-renewal options when subscribing, regularly check your active subscriptions via *180#, and consider setting spending limits on your Telkom account.

Conclusions On How To Unsubscribe On Telkom 

Thank you for taking the time to read our comprehensive guide on how to unsubscribe on Telkom. We hope this article has provided you with clear and accurate information to help you easily manage your Telkom subscriptions.

In summary, we’ve discussed several methods to unsubscribe from Telkom services, including using SMS, the Telkom app, customer care, and USSD codes like *180#. By following these simple steps, you can effectively stop unwanted services and prevent unnecessary charges on your account.

We encourage you to regularly check your active subscriptions to stay in control of your expenses and avoid surprises. Remember, managing your subscriptions proactively can save you both time and money.

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